I bought a ticket on your website. Now what?

You should receive a confirmation email from noreply@unionstage.com with your ticket QR codes. Just show the QR codes from that email to our ticket taker when you get to the show! Can’t find your confirmation email? You’re also good for entry with a photo ID matching the name on your order.


Do you have a box office? When is it open?

We do! It’s located at the bar on the ground floor. Our box office is open any night we have a show at 5:30 PM. You can buy tickets for Union Stage shows and shows at our other venues with no fees!


A show I want to see is sold out. Can I get resale tickets?

We do not have an official resale platform and do not formally partner with any resale sites like Stubhub or VividSeats. The only place to purchase tickets to our shows online is www.unionstage.com. We cannot verify the authenticity of tickets purchased on any other platform.


I can’t go to the show anymore. Can I have a refund for my ticket or transfer my ticket to a friend?

Tickets to all of our shows are non-refundable unless a show is canceled or rescheduled. There are no exceptions.


If you’d like to transfer your ticket to someone, email shilo@unionstage.com with your name and order number, and the name of the person you’d like to transfer your ticket to. Transfer requests must be submitted at least 2 business days before the show.


I lost my confirmation email. Am I still able to get into the show?

Don’t fret, we can always look up your ticket via the name used to purchase it! Just provide your full name at the box office and have a valid photo ID on hand.


Do children need tickets for admission to shows?

Children ages two and under do not need a ticket and will be given free admission to any show at Union Stage that is listed as “All Ages.” Any children above age two need a ticket for the show. Please make sure they’re wearing ear protection!


How do I get to Union Stage? Is there parking available?

Union Stage is located at 740 Water Street SW, at The Wharf! There is limited paid parking available in underground garages, which can be accessed from Maine Ave SW. 


We strongly encourage taking advantage of public transportation to get to Union Stage. The venue is walking distance from the L’Enfant Plaza stop on the Green, Yellow, Blue, Silver, and Orange lines and Waterfront Metro stop on the Green Line. You can also take the W9, 74, P6, and V1 buses to the venue.


What time should I arrive? 

Door and showtimes are listed on the SHOWS page and they vary from show to show. Please pay attention to this when purchasing your tickets. Please note that all door times, show times and support acts are subject to change. We strongly advise double checking times on the day of the show.


Fans can line up at any time of their discretion. Please note that we will NOT have security on site until later in the day of the show, and any patrons lining up before security are on site do so at their own risk. All entry is first come, first serve. 


What is your bag policy?

Small bags like fanny packs, purses, and small shoulder bags are fine and do NOT need to be clear. Large bags like backpacks and duffle bags are prohibited, and all bags will be searched upon entry. 


Can I bring my camera?

Photo policies vary from artist to artist. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. No audio or video recording of any kind is allowed. NO FLASH PHOTOGRAPHY.


Is Union Stage ADA accessible?

Yes, Union Stage is ADA accessible! If you have special needs or need assistance, please reach out to kaitlin@unionstage.com in advance to coordinate.


ASL interpretation is available upon request only. Please reach out to kaitlin@unionstage.com at least two weeks before the show you are attending to allow ample time to secure an interpreter.


My band wants to play at Union Stage. Who can I reach out to?

Send your band’s info to our talent buyers! You can reach them at jon@unionstage.com and ryan@unionstage.com.


Can I book Union Stage for a private event?

Fill out the form here, or reach out to lana@unionstage.com with any additional questions.


Is there a dress code?

You must be dressed and wearing shoes. We strongly encourage you to wear comfortable, sensible footwear (like closed toe shoes).


Do you allow re-entry?

Re-entry is not allowed once you leave the Taproom for patrons under 21 years old. If you need to step out to smoke or vape, you may do so in the designated smoking area directly in front of the venue.


Are there any age restrictions at Union Stage?

The majority of our shows are all ages; however, as we do sell alcohol, please bring a valid, non-expired, government issued photo ID to any show that you attend. Photos of IDs or student IDs will not be accepted. In the rare case that an event has an age restriction, it will be mentioned in the description of the event.


Please note: anyone without a valid ID or under the age of 21 found drinking, holding, or attempting to purchase alcohol will be removed from the venue without a refund.


How can I get updates regarding Union Stage shows?

Sign up for our e-mail list or find us on Instagram, Twitter, Facebook.


I left something at the venue. Do you have a lost and found?

Please email kaitlin@unionstage.com to ask about any missing items after a show.


Do you sell gift cards?


I still have questions. Can I call the venue?

Union Stage does not have a phone number. If we didn’t answer your question here in our FAQ, please email at us@unionstage.com.